Unified, automated, and ready to turn data into intelligence.
Discover how to unlock the true value of your data.
March 16-19 | Booth #935
San Jose McEnery Convention Center
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No |
Description |
Pure |
End User |
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DESIGN AND ENGINEERING |
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1 |
Engineering and certification integration standards for Pure deployments |
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2 |
Physical and logical solution design |
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3 |
Security procedures and requirements for Pure deployments |
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INSTALLATION* |
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4 |
Overall Site planning, including prerequisites for the physical install of the storage array(s) |
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5 |
Configuration of storage array(s) |
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6 |
Preparation of networking environment for connectivity and replication between array(s) |
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7 |
Design and configuration of environment required for monitoring of the storage array(s) |
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8 |
Provision of service infrastructure and cabling between array(s) and switches |
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9 |
Installation of Pure Storage equipment, including: racking, stacking, internal cabling, power-on, and health checks |
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10 |
End-to-end solution testing and acceptance |
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MANAGING STORAGE SERVICES |
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11 |
Volume, host connections, network, and rack provisioning, BAU operations |
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12 |
Software licences within the service infrastructure and software stack for basic and advanced features of OS |
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13 |
Evergreen non-disruptive service infrastructure upgrades throughout Service Term |
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14 |
Uptime guarantee for capacity upgrades, refresh and other planned outages |
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15 |
Service infrastructure support, including: notification of identified events, hardware replacement, software upgrades, and capacity utilization |
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16 |
15 minute Sev 1 response time SLA, 4 hours on-site break-fix response time SLA, case reporting and handling |
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17 |
Asset and capacity management, shipping logistics and lifecycle management, including: non-disruptive capacity upgrades, required service infrastructure refresh |
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18 |
Remote monitoring, reporting, predictive analytics, and automated support services |
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19 |
Install services to support capacity expansions/reductions and required upgrades |
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20 |
Ownership of overall change control process for all customer infrastructure including coordinating approvals |
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21 |
Equipment decommissioning and secure erase at the time of termination |
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22 |
Equipment pick up and returns, or swap, at the time of termination |
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REPORTING, TRAINING, AND SUPPORT |
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23 |
Monthly consumption reporting and regular service performance reviews across locations, recurring billing and supporting details to facilitate internal chargeback |
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24 |
Admin guides, operational manuals, best practice white papers, etc. |
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* Initial Installation Services are performed upon service activation only; some support services may be provided by an Authorized Support Provider, if opted-in at time of purchase.
Last Updated August 16, 2024
Storage options for all your needs
High-performance storage for data pipelines, training, and inferencing
Cyber resilience solutions that defend your data
Cost-efficient storage for Azure, AWS, and private clouds
Low-latency storage for application performance
Resource efficient storage to improve data centre utilization
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